For deeper troubleshooting, you can generate a from the Agent to send to Trend Micro Support .
If using a distribution that allows local compilation (like certain Red Hat or CentOS variants), force a driver rebuild: /opt/ds_agent/next_available_driver.sh Use code with caution.
For system administrators managing hybrid data centers or large-scale virtualized environments (VMware, Hyper-V, or AWS), Trend Micro Deep Security is a cornerstone of workload protection. Its "Agentless Anti-Malware" feature is particularly prized because it offloads scanning responsibilities to the hypervisor, saving memory and CPU cycles on individual virtual machines (VMs).
The word is key. It does not mean the VM is powered off. It means the driver service is not responding to DSM heartbeats. For deeper troubleshooting, you can generate a from
Check for the presence of the necessary root certificates (DigiCert, USERTrust).
Reboot the host operating system to completely unload stuck driver hooks from the system memory. 4. Reinstall and Reactivate
This is often required for DSA 10.0-related issues where the driver fails to install automatically during setup. It means the driver service is not responding
Note: If any are not running, restart the "Trend Micro Deep Security Agent" and "Trend Micro Solution Platform" services. www.trendmicro.com 2. Manage Secure Boot If Secure Boot is enabled, you must either enroll the Trend Micro public key
Get-Service | Where-Object $_.Name -like "*tm*" -or $_.Name -like "*trend*"
dsa_control -r followed by dsa_control -a dsm://[DSM_IP_or_Hostname]:4118/ For deeper troubleshooting
: A recent agent upgrade or OS patch requires a restart to load new drivers.
If supported but failing, install the matching kernel headers and development tools so the agent can build its hook: sudo yum install kernel-devel-$(uname -r)
On the affected Windows machine: